January 2022 – Having Difficult Conversations with Customers


Topic: Having Difficult Conversations with Customers

Context: If you’ve been in business over the last two years, then you’ve had difficult conversations with customers about lead time, price increases, or delays. These conversations are not ending anytime soon. Fortunately, there are ways to turn these discussions into opportunities to differentiate yourself and your company. We’ll cover these methods in this month’s session.

What I Like About This Session: We get right to the epicenter of the current issues: lead time, price increases, etc. We’ll present ideas, but use these real-world scenarios in our teaching.

**BONUS POINTS:  Remember, everyone that joins the live sessions will receive an extra 50 points!

**LESSON REMINDER: You must complete each step below in order. The system will not allow you to jump ahead.