December 2017 – Proactive Account Management


Proactive Account Management

In our industry, most of our sales come from current customers.  However, our expectations of providing customer satisfaction leaves us vulnerable today.  We have to shift our aim to providing customer success – there is a difference.  In this session, we’ll share concepts and specific ideas for you to shift your customers from being satisfied to being successful and satisfied … ultimately leading to much more business for you.

Learning Objectives:

  • Achieve Customer Success with your top tier customers.
  • Deliver Vision Meetings to your top tier customers, leading to you having a position of leadership with them.
  • Implement ideas that will elevate your relationships beyond their current levels.